SML Municipal Consulting ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information when you use our website or request our services. We process personal information in line with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
When you complete our Request for Quotation or enquiry form, we may collect your name, company name, email address, telephone number, council account number, property details and the details of your municipal query.
We may also collect limited technical information (such as browser type and pages visited) to help us improve the website.
2. How We Use Your Information
We use your information solely to respond to your enquiry, prepare a quotation, provide the municipal consulting or metering services you request, and communicate with you about your matter. We do not sell your personal information.
3. Sharing Your Information
Where necessary to assist with your municipal query, and only with your authorisation, we may liaise with the relevant municipality or utility provider on your behalf. We do not share your information with third parties for marketing purposes.
4. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access and misuse. However, no method of transmission over the internet is completely secure.
5. Retention
We retain enquiry and account information only for as long as necessary to provide our services and to comply with legal or record-keeping obligations.
6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below, subject to applicable legal requirements.
7. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date.
Questions about this policy? Contact us at info@smlmunicipalconsulting.co.za or 081 560 7949.